[Academy] How to recruit the best chat agents
It is very important to recruit right person into your livechat agents team. Get to…
[Academy] Maintaining the high quality of your chats over time
It is very important to maintain the proper quality in your everyday chats. Today we…
[Academy] How to configure a chat for proactive support?
In order to use the chat tool properly, you can not just install it on…
[Academy] Use available information
How to use additional information provided by your livechat tool? Thanks to them you can…
[Academy] How to sell using chat?
Don't leave your customer alone on your website. You should be human and empathic. Try…
[Academy] Proactive chat support
Learn what you can do to make your livechat conversations more proactive. Most of proactive…
[Academy] Be available for your customers
It is very important to generate as many livechat conversations as possible, because only when…
[Academy] Get to know your chat tool well
In this lesson we will show you the most important features of every livechat tool.…
Mistakes in chat support and how to avoid them
It is important to develop a strong link with the customers to enhance your sales.…
Chat in marketing campaigns
LiveChat is an universal tool. Providing it on your website with experienced agents on the…
5 ways to increase sales in e-commerce
Online shopping becomes more and more popular in the Internet age. It is not surprising…
Proactive vs. reactive chat
One of the tools that we can use to increase sale in online shop is…
Usage of chat in real estates
Chat or ready lead databases? Popularity of LiveChat tools and its wide possibilities make that…