Super Queue app for LiveChat!
Table of Content
What is Super Queue?
Super Queue is essential for team managers who want to maintain top-notch customer service and streamline their chat support operations. App monitors queue in real-time and sends immediate email alerts when a certain level is exceeded.
By providing instant notifications, Super Queue enables managers to quickly adjust the number of chat agents, ensuring that customer inquiries are handled promptly and efficiently.
With Super Queue, you can maintain control over your support operations and keep your customers satisfied, even during peak times. Don’t let long wait times impact your service quality – stay proactive and responsive with Super Queue.
Super Queue is your solution for maintaining a responsive, efficient, and customer-focused chat support operation. Empower your team with the tools they need to succeed and keep your customers happy with Super Queue.
Stay ahead of the queues with Super Queue notifications
Tutorial
- Visit LiveChat Marketplace and install Super Queue
- In LiveChat, click on ‘Apps’ in the left menu using an admin account and select ‘Super Queue’
- Authorize the app so it gets access to information about queues
- Set condition when you want to get notifications about queues
- Add e-mail which will be used to send notifications
- Check your inbox for activation email and click on the link
- That’s it! You are going to get a notification once there is a queue at your LiveChat license.
Screens
Features
- Seamless Integration:
Easily integrates with your existing LiveChat system. - Instant Email Alerts:
Notifies managers immediately when customer wait times exceed thresholds. - Real-Time Queue Monitoring:
Constantly tracks the status of your chat queue.
Benefits
- Increased Efficiency:
Streamline operations and reduce the stress of unexpected traffic spikes. - Enhanced Team Performance:
Gain valuable insights into performance metrics and make data-driven decisions. - Optimized Agent Allocation:
Ensure the right number of agents are available when needed. - Proactive Management:
Stay informed and take action before queues become unmanageable. - Improved Customer Satisfaction:
Reduce wait times and enhance the overall customer experience.
FAQ
Is Super Queue free?
Yes, Super Queue is currently a free app. In case this changes in the feature no fee will be charged without your explicit consent.
Why do I need to allow marketing communication while setting notification email addresses?
To keep Super Queue free the only thing we ask is that we send you occasional information about our other LiveChat apps, which we believe you are going to find very useful.
Changelog
- June 2024 – Super Queue is published on LiveChat Marketplace
Privacy Policy
1. Introduction
These Privacy Policy (“Privacy Policy”) apply to the use of the website and products provided by BespokeChat sp. z o.o. (hereinafter also referred as “we” or “us”). Our registered office is at Babiego Lata 13B/2C 53-020 Wroclaw Poland.
This Privacy Policy applies and has effect in respect of all services and other products, software, made available by us, as well as any other online features relating to the website and its content (the “Service(s)”).
If you have any questions or comments about this Privacy Policy, please contact us at lc-apps@bespokechat.com.
We are committed to protecting and respecting your privacy. The Privacy Policy explains the basis on which personal information we collect from you will be processed by us or on our behalf. Where we decide the purpose or means for which personal data you supply through these Services is processed, we are the “controller”. Where you decide the purpose or means for which personal data you supply through these Services is processed, you are the “controller”. We will comply with proper and applicable data protection laws, including the General Data Protection Regulation 2016/679.
We encourage you to read this Privacy Policy carefully as it contains important information about the following:
- What information we may collect about you;
- How we will use the information we collect about you;
- Whether we will disclose your details to anyone else; and
- Your choices and rights regarding the personal information you have provided to us.
The Services may contain links to services owned and operated by third parties. We may also use some third-parties software or products to provide you with the Service properly. If we do so and provide third -parties of any personal data you can be sure the transfer is legal and secured. These third-party services may have their own privacy policies and we recommend that you review them. They will govern the use of personal information that you submit or which is collected by cookies and other tracking technologies whilst using these services. We do not accept any responsibility or liability for the privacy practices of such third party services and your use of these is at your own risk.
We may make changes to this Privacy Policy in the future. You should check this page from time to time to ensure you are aware of any changes. Where appropriate we may notify you of such changes.
2. Information we may collect about you
We collect and process the following information which may include your personal data.
Your name, last name, email address, device’s ID, your user preferences as well as all the data (including personal data) you supply to us and information provided by you when using the Service or website. We may also store chat and thread IDs (chat / thread ID is string like QNMWTYQL7W – does not contain any sensitive data) for analytics purposes.
3. Collecting, processing and using personal data
Super Queue is going to communicate with your LiveChat using API. The level of access to chats is a derivative of the user’s rights set inside the LiveChat license. Super Queue does not processes nor have access to content of chats. We may store chat IDs (chat/thread ID is string – like QNMWTYQL7W – does not contain any sensitive data) or other analytical data about your traffic and number of queues. We do store e-mails of users using Super Queue.
We only store and process your personal data when you have voluntarily supplied us with it such as by filling in a contact form or signing up to the Service. Your personal data will only be disclosed or otherwise transmitted if this is necessary to implement the contract, render our Services or you have given your prior consent.
Since we use LiveChat, Inc.’s Services you may be interested in reviewing their privacy policy available under the following links:
LiveChat`s privacy policy: https://www.livechat.com/legal/privacy-policy/
4. Why we collect information about you – purpose of processing
We will use information about you for delivering our Services to you under the terms of use agreed between us. The processing of information in this way is necessary for us to provide you the Service properly and to ensure the features function properly so that you have the best Service possible
5. Cookies and Web Beacons
We use cookies to make the use of our website easier for you. These cookies are used to store information including visitors’ preferences, and the pages on the website that the visitor accessed or visited. The information is used to optimize the users’ experience by customizing our web page content based on visitors’ browser type and/or other information. Cookies may be opt-out by you and in case you do not accept cookies, this may lead to a limitation of functionality.
7. Geo-location data
In case geo-location is opt-in by you, please be aware we may have access to your geo-location data as we collect and process IP address of all devices using our Services. Collecting and processing your geo-location data refers to mobile devices as well as computers.
8. Children personal data
We do not collect personal information from anyone under the age of 18. If you notice we collect and process personal data of anyone under this age, please contact us. We encourage parents and legal guardians to monitor their children’s Internet usage and to help enforce this Policy by instructing their children never to provide personal information through the websites or Services.
9. Data sharing
We will share your information (including personal data) with third parties only in the ways that are described in this Privacy Policy.
Personnel, suppliers or subcontractors: We keep your information confidential, but may disclose it to our personnel, suppliers or subcontractors insofar as it is reasonably necessary for the purposes set out in this Privacy Policy. However, this is on the basis that they do not make independent use of the information, and have agreed to safeguard it.
Required by law: In addition, we may disclose your information to the extent that we are required to do so by law (which may include to government bodies and law enforcement agencies); in connection with any legal proceedings or prospective
10. Data transmission
Your data is transmitted safely by using encryption. We secure our website and other systems with technical and organizational measures against the loss, destruction, access, change or dissemination of your data by unauthorized persons.
11. Your rights
You have the following rights over the way your personal data are processed.
To make a request, please let us know by sending an email to lc-apps@bespokechat.com.
a) You have the right to request a copy of the personal information we process about you and to have any inaccuracies corrected.
b) You can ask for supplying, correcting or deleting personal information held about you.
c) You can ask us to restrict, stop processing, or to delete your personal data.
d) You can withdraw your consent for data processing.
e) Obtain a copy of your personal data, which you can use with another service provider
f) Make a complaint to a Supervisory Authority.
12. Changes to this privacy policy
This Privacy Policy may be updated from time to time. We encourage you to review this website for the latest information on our privacy practices. If there are any material changes to this Privacy Policy, you will be notified by posting a notice on the website prior to the change becoming effective. If you do not accept any changes made to this Privacy Policy, please discontinue the use of the website and the Services. This Privacy Policy has been created with the help of Privacy Policy Generator.